Resources · Insights
Notes on SaaS engineering and operations.
The patterns, trade-offs and failure modes we think about most when building and operating platforms.
AI agents are easy to add. Running them reliably isn't.
The interesting part of 'AI-native' software was never the demo. It's the same operational discipline every other part of a platform needs — just applied to something less predictable.
Read moreBuild vs. buy: a framework, not a rule
The build-vs-buy question doesn't have a universal answer — but it does have a consistent way to think it through.
Read moreThe hidden cost of skipping monitoring early
Monitoring feels optional right up until the first real incident, at which point its absence becomes the whole story.
Read moreWhy most SaaS platforms don't fail at launch — they fail after it
Launch is a single, well-rehearsed moment. Operating a platform is thousands of ordinary days, and that's where most real risk lives.
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